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1 Common Technical Issues and Solutions

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1.1 Request Returns Server Error (400 or 500 Error)

Problem Description: When attempting to transcribe audio or video, a 400 or 500 error is encountered, causing the request to fail. Possible Causes:
  • Temporary server issue or overload (500 error).
  • Request parameter error or missing (400 error).
  • Issue with input file, such as unsupported format or corrupted file (500 error).
Solutions:
  • Please retry later, the server may be processing a large number of requests (for 500 error).
  • Check the parameters and path of the API request to ensure they meet the requirements of the API documentation (for 400 error).
  • Verify if the input data format is correct and ensure file integrity (for 500 error).
  • Refer to the API documentation to ensure all required parameters are included in the request.
  • If the issue persists, please contact the technical support team and provide error logs for further diagnosis.

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1.2 Long Video Transcription Process Automatically Cancelled

Problem Description: When uploading and attempting to transcribe a long audio or video file, the transcription process is automatically cancelled midway. Possible Causes:
  • Server timeout or excessive resource usage.
  • The video file is too large and exceeds system processing capabilities.
Solutions:
  • Try uploading the audio or video file in segments, transcribe each segment, and then merge the results.
  • Check server and API limits to ensure the uploaded video size and duration are within allowable ranges.
  • If the issue persists, please contact the technical support team for further assistance.

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1.3 Stuck in Conversion Status for a Long Time After Video Upload

Problem Description: After the audio or video file is uploaded, it stays in the conversion status for a long time and cannot complete. Possible Causes:
  • Server processing speed is slow, and the conversion process takes a long time.
  • Server abnormality causing failure to convert normally.
Solutions:
  • Please wait patiently, as audio or video file conversion requires a certain amount of time.
  • If there is no change for a long time, try re-uploading the audio or video file.
  • Check the network connection to ensure the upload process was not interrupted.
  • If the issue persists, please contact the technical support team and provide file information for further investigation.

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2 Leverage BibiGPT’s AI Features to Improve Efficiency

In addition to handling common technical issues, you can also fully utilize BibiGPT’s AI features to improve work and learning efficiency:
  • AI Video Summary: Process videos from platforms like Bilibili and YouTube, condensing long video content into concise summaries.
  • AI Podcast Summary: Convert podcast content into text summaries, helping you quickly understand the key points of each episode.
  • AI Xiaohongshu Summary: Extract the essence from Xiaohongshu content, generating summaries that are easy to read and share.
  • AI Douyin Summary: Intelligently analyze Douyin videos and extract the core points of the video.
  • AI Copy Extraction: Extract key information from complex copy and create concise introductory content.
  • AI Speech to Text: Accurately convert voice content into text for easy editing and summarization.
Through these AI tools, BibiGPT can help you acquire and process information more efficiently, improving your learning and work efficiency.

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3 Contact Technical Support

If you encounter technical issues that you cannot resolve yourself during use, please feel free to contact the BibiGPT technical support team. To get help faster, please contact us via one of the following methods:
  • Email: Send a description of the problem to hi@bibigpt.co
  • Online Form: Please fill out this form Fault Report Form and describe your problem or request in detail.
Please ensure to provide a detailed problem description in the email or form so that our technical support team can assist you more effectively. We are committed to providing you with the best support and service. Thank you for your understanding and cooperation.