Feature Overview
BibiGPT has significantly optimized the refund process. Now, users can check order status through the FAQ or by directly visiting the “Order History” page. The system will automatically identify whether the order is within the “7-day risk-free refund” period: if within the period, the “Refund” button will be activated as clickable; if expired, it will be unclickable. After clicking the refund button, the system will automatically call the local email client and generate a refund application draft with key order information pre-filled. Users no longer need to manually add customer service WeChat or engage in tedious communication; they only need to supplement the refund reason (feedback/suggestions) in the email and send it to complete the application. After backend review, the refund will be automatically returned to the original payment method, greatly improving after-sales experience efficiency. Here is an example of the function interface:
Solved Pain Points
“If I feel the product is not suitable within the 7-day risk-free period after purchase, I hope to apply for a refund quickly. The previous process might have required adding WeChat for manual communication, which was tedious and inefficient due to time zone or response speed reasons.”Core Features
- BibiGPT has significantly optimized the refund process.
- Users check order status via FAQ or “Order History”.
- System identifies if order is in “7-day risk-free refund” period and activates button accordingly.
- Clicking the button generates a pre-filled email draft for simplified application.
Feature Highlights
BibiGPT added an intelligent “Refund” button to the order history page. The system automatically determines if an order is within the 7-day risk-free period. If met, clicking the button calls the email client with order info pre-filled. Users just click send to complete the application, bypassing tedious manual coordination.Applicable Scenarios
- If I feel the product is not suitable within the 7-day risk-free period after purchase, I hope to apply for a refund quickly.
- The previous process might have required adding WeChat for manual communication, which was tedious and inefficient due to time zone or response speed reasons.
Usage Suggestions
- The system automatically determines if an order is within the 7-day risk-free period. If met, clicking the button calls the email client with order info pre-filled. Users just click send to complete the application, bypassing tedious manual coordination.